The controller of the personal data of the online shop zackmarques.com is Kloth OÜ (registry code 12633644), located at Väike-Ameerika 8, 10129 Tallinn.

Personal data are processed for the purpose of performing a contract concluded with the customer.

Personal data are processed for performing legal obligations (such as accounting and the settlement of consumer complaints).

 

What personal data are processed

  • name, phone number and email address;
  • delivery address;
  • bank account number;
  • cost of goods and services and data related to payments (purchase history);
  • customer support data.

 

Why personal data are processed

  • to manage the customer’s orders and deliver goods;
  • for preparing summaries of goods and services purchased and for analysing customer preferences;
  • to reimburse payments to the customer (bank account number);
  • to handle any issues relating to the provision of goods and services (e-mail, phone number);
  • for the provision of the online shop as an information society service and for web use statistics;
  • for marketing reasons.

 

Recipients of personal data

Personal data are transmitted to the customer support of the online shop for managing purchases and purchase history and for settling any problems that the customers may have.

The name, phone number and email address are transmitted to the transport service provider selected by the customer. When the goods are delivered by a courier, the customer’s address is also transmitted together with the contact details.

If the accounts of the web shop are kept by a service provider, the personal data are transmitted to the service provider for performing accounting operations.

Personal data may be transmitted to IT service providers if this is necessary for ensuring the functionality of the online shop or for data hosting.

Recipients of personal data are Itella Smartpost and Omniva for delivering the goods; Maksekeskus AS for bank transfers; Google Analytics and Facebook Pixel for collecting statistics.

 

Cookies

Cookies are the information the web server sends to the web browser and which the browser saves.

Zack Marqués Site may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent.

 

Security and access to data

Personal data can be accessed by the staff of the online shop in order to settle technical issues related to the use of the online shop and to provide customer support.

The online shop takes appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.

Personal data are transmitted to the data processors of the online shop (such as the providers of transport and data hosting services) and processed under contracts concluded between the online shop and the processors. The processors must ensure appropriate safeguards when processing personal data.

Payments from the Site are done through Maksekeskus, that uses safe payment connection and therefore ensures private exchange of data.

 

Withdrawal of consent

Where personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw his/her consent by notifying customer support by email zack@zackmarques.com 

 

Erasure

For the erasure of the personal data, customer support must be contacted via email zack@zackmarques.com

Requests of erasure are responded to no later than within one month and the period of erasure shall be specified.

 

Direct marketing messages

Email address and phone number are used for sending direct marketing messages if the customer has given the respective consent. If the customer does not want to receive direct marketing messages, the customer should select the relevant link at the footer of the email or contact customer service zack@zackmarques.com

Where personal data are processed for direct marketing purposes (profiling), the customer has the right to object at any time both to the initial and further processing of his/her personal data, including profiling related to direct marketing by notifying customer support thereof via email zack@zackmarques.com

 

Dispute resolution

Disputes concerning the processing of personal data are settled through customer support e-mail zack@zackmarques.com

 

Consent

By using this Site, you signify your acceptance of this policy and terms of service.  The Site has the right to unilaterally change this privacy policy. The Site will inform the data subjects on the changes on the website www.zackmarques.com. We assume that if you start using Zack Marqués’s website, you have seen the privacy policy and agreed to its terms and conditions.

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